Effective date: December 01, 2018
Last Updated: August 3, 2021
Demoflow ("us", "we", or "our") operates the www.demoflow.io website and the Demoflow desktop application (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service means the www.demoflow.io website and the Demoflow desktop application operated by Demoflow
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Examples of Cookies we use:
We use Session Cookies to operate our Service.
We use Preference Cookies to remember your preferences and various settings.
We use Security Cookies for security purposes.
Use of Data
Demoflow uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
Demoflow may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
For payment processing purposes
To comply with the law
Retention of Data
Demoflow will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, Demoflow may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Demoflow may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Demoflow
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Demoflow aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Demoflow relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Mixpanel. Mixpanel is a web analytics service that tracks user actions in our Service. For more information on the privacy practices of Mixpanel, please visit: https://mixpanel.com/legal/privacy-overview/
LogRocket. LogRocket is a development debugging tool that tracks user actions and server requests in our Service. For more information on the privacy practices of LogRocket, please visit: https://logrocket.com/privacy/
FullStory. FullStory is a user behavior and analytics tool that tracks user actions and server requests in our Service. For more information on the privacy implications of FullStory, please visit: https://www.fullstory.com/legal/privacy-policy/
NextRoll. Our site uses technologies of third-party partners such as NextRoll to help us recognize your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about Demoflow that are likely to be of more interest to you. Specifically, NextRoll collects information about your activity on our site to enable us to:
measure and analyze traffic and browsing activity on our site;
show advertisements for our products and/or services to you on third-party sites;
measure and analyze the performance of our advertising campaigns;
We may share data, such as hashed email derived from emails or other online identifiers collected on our site with NextRoll. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.
The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
Chargebee. Their Privacy Policay can be viewed at https://www.chargebee.com/privacy/
Google Email, Google Calendar, and Google Contacts. In order to help with your demo preparation and follow up, we integrate with these Google Services. We use your GMail account to draft, send, and read messages on your behalf when sending follow-up emails through Demoflow. We use your Google Calendar to automatically scheduled follow-up meetings with your prospects when you choose to do so after a demo. Finally, we use your Google Contacts to find collaborators on your demos inside and outside of your company.
Outlook Email, Outlook Calendar, and Outlook Contacts. In order to help with your demo preparation and follow up, we integrate with these Microsoft
Outlook Services. We use your Outlook Email account to draft, send, and read messages on your behalf when sending follow-up emails through Demoflow. We use your Outlook Calendar to automatically scheduled follow-up meetings with your prospects when you choose to do so after a demo. Finally, we use your Outlook Contacts to find collaborators on your demos inside and outside of your company.
Zoom. In order to run your presentations easily, we integrate with Zoom to allow you to schedule meetings from within Demoflow. We user your personal information to schedule meetings on your behalf, and perform other Zoom functions that you authorize.
Nylas. In order to provide a consistent interface to you email and calendar applications, Nylas provides a service to sync some email and calendar data to make it available to our products. This allows Demoflow to build demos for the events on your calendar, invite attendees on those events, and send email.
Kloudless. Demoflow uses the Kloudless interface to download content that you select from Google Drive, Box, Dropbox, OneDrive, SharePoint, or OneDrive for Business. Kloudless may retain your email address, name, and access tokens to those services in order to allow Demoflow to access that content.
Links to Other Sites
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: email@example.com