Help Center

Find answers about using Gondola

Using Gondola

Booking & Reservations

Booking Hotels with Gondola

Everything you need to know about booking hotels through Gondola and earning rewards.

Managing Reservations

Learn how to view, modify, and cancel your Gondola hotel reservations.

Getting Started

What is Gondola & Who Is It Built For?

Learn what Gondola is, how it works, and who benefits most from using it.

How Gondola Maximizes Your Travel

Discover how Gondola helps you earn more points, save money, and get the best hotel rates.

Points, Rewards, & Gondola Cash

Gondola Cash

Learn how to earn and redeem Gondola Cash — our rewards currency where $1 equals $1.

Gondola Status Tiers

Understand Gondola's tiered rewards system and how to unlock higher earning rates.

My Points & Loyalty Dashboard

Track all your hotel, airline, and credit card loyalty points in one place.

Referrals and Partnerships

Learn how Gondola's referral program works and how to become an affiliate partner.

Privacy, Security, & Account Management

Account Management

Manage your Gondola account, credit cards, email sync, and account sharing.

Data Privacy

How Gondola keeps your data safe and what information we access.

Gondola's Verified Providers

See the full list of travel providers Gondola scans for trips and loyalty data.

Trips & Rate Monitoring

Your Trips Page, Explained

Learn how Gondola automatically tracks your hotel and flight reservations.

Rate Monitoring & Auto Save

How Gondola monitors hotel rates and automatically rebooks at lower prices.

Troubleshooting

I'm Missing Some Trips. What Should I Do?

How to add missing hotel or flight reservations to your Gondola Trips page.

My Dashboard Doesn't Match My Loyalty Account

What to do when your Gondola dashboard shows different balances than your loyalty account.

Gondola Guides

Auto Save & Rate Monitoring

Auto Save

Set up Auto Save to let Gondola automatically catch rate drops on your hotel bookings.

Room Rate Monitor and Flight Fare Monitor

How Gondola monitors hotel rates and flight fares to help you save money.

Book Hotels with Gondola

Direct Booking, Maximized

How Gondola makes direct hotel booking more rewarding with triple-stacked earnings.

Gondola Booking Flow

A step-by-step guide to searching, booking, and managing hotel reservations on Gondola.

Points & Earning Gondola Cash

Gondola's Cent Per Point (CPP) Valuations

See how Gondola values points across hotel, airline, and credit card programs.

The Points Dashboard

Get a complete snapshot of your travel rewards portfolio in one place.

Search Hotels with Gondola

How Search Works

Learn how Gondola's personalized hotel search finds the best deals across all loyalty programs.

Understanding Gondola's Search Results

A breakdown of what each hotel card shows in your search results.

Hotel Details

How to use Gondola's hotel details page to compare rooms, pricing, and rewards.

Gondola's Explore Page

Discover exceptional hotel deals and high-value point redemptions on the Explore page.