My Dashboard Doesn't Match My Loyalty Account

Gondola updates your balances based on your travel confirmation emails, so if you've earned points since your last confirmation, your dashboard might take a little time to refresh.

You can update this manually — click "Add additional programs" on your Points page, or click into your loyalty accounts and edit the details.

Why does one balance cover several of my cards?

Some card programs pool a single rewards balance across every card on the account. American Express Membership Rewards works this way: if you hold both a Gold and a Platinum card, they share one points balance rather than earning separate pools. Gondola counts that shared balance once, so your dashboard total matches what Amex shows you, not the balance multiplied by the number of cards you hold.

If you're still seeing a mismatch, reach out to support@gondola.ai for help.